Support Portal
Submit support requests, track issues, and communicate with our engineering team.
Quick Issue Reporting
Report issues with your AMR, AGV, conveyor, or sortation systems directly through Slack or this portal.
Real-Time Status
Track your support tickets in real-time. See who is working on your issue and get updates as they happen.
Expert Engineering Support
Our field engineers and solution architects provide direct support for all your automation equipment and systems.
What is Ripple?
Ripple is DropletAI's dedicated service and dispatch tool. It connects our clients with field operations, software and hardware engineering teams to efficiently resolve faults, software bugs, requests, and track routine maintenance for your automation deployments.
Slack Connect Channel
Create and manage tickets without leaving your workspace using the /ticket command. Get real-time updates, communicate with engineers, and resolve issues — all inside Slack.
How to join
Contact your DropletAI Account Manager to set up a dedicated Slack Connect channel between our organizations.
Finding Your Site Code
Every automation deployment is assigned a unique Site Code (e.g., XYZ-ABC-001). This code is required to submit a ticket so our engineers know exactly which facility needs support.
Don't know your Site Code?
Ask your Account Manager or email support@dropletai.services